FAQ

FAQ’s – Daycare

Why should we use Ruff Stuff Vancouver’s daycare services over your competition?

Our guests receive constant care and attention from friendly, experienced dog-loving handlers to ensure all dogs stay safe while having fun with their furry friends

We offer over 3,600 square feet of play areas on thick virgin rubber floors to help protect dogs from injury while they run around and wrestle with each other

We don’t over-fill our daycare and we separate dogs into small play groups to ensure everyone stays safe and happy

Ruff Stuff has been providing premium quality care for Vancouver’s dogs since 2003

My dog eats lunch. Are you able to give them their lunch while they are at daycare?

Yes we absolutely can.  Please bring your dog’s food in a plastic container marked with their name.  We’ll return the container to you when you pick up your dog so that you can use it next time.  We use stainless steel bowls which are washed and disinfected after each dog has finished eating and then the dog’s that eat lunch have a nap to digest their food before joining the rest of the dogs.

Do I provide my dog’s food?

Yes as this helps to prevent upset tummies.  We carry a full line of Orijen, Acana and Go! brands of dog food so can provide the food if you prefer and add the cost of the bag to your bill.

My dog requires medication. Are you able to administer medication?

Yes we will follow your instructions explicitly and can administer oral or injectable medications, at no additional charge.

My dog isn’t very social with other dogs, can they attend daycare to help improve their social skills?

That will depend on their issues.   We can’t accept dog’s with aggression issues but if your dog is shy or unsure around other dogs we might be able to help them come out of their shells and gain some confidence.  We go very slowly with shy dogs and let them adjust at their own pace.  Most shy dog’s come out of their shells in time and we find they really benefit from interacting with other friendly dogs and our caring handlers.

May I send my dog’s favourite toys?

No because we don’t want your dog to get protective over their toys if other dogs go near them.  We provide balls, rope toys, etc for dogs that share well.

What happens if my dog gets injured or sick while they are at daycare?

We will inform you right away if there is a medical issue or if your pooch just isn’t himself that day so that you can come and pick them up if necessary

FAQ’s – Boarding

Where do the dog’s sleep at night?

We have leather couches and comfy Karunda dog beds in the living room area as well as large crates and kennels and separate rooms for dogs that prefer their own space at night.

My dog sleeps in my bedroom at night. Will they be ok at night?

For dogs that sleep in their families bedroom or have never stayed with us before we recommend sending along a blanket or t-shirt that smells like home as this helps to comfort them at night.

I have multiple dogs. Can they sleep together at night?

Absolutely. We find siblings usually want to sleep together at night.

My dog has separation anxiety and can’t be left alone. Can they stay with you?

Sorry but no we can’t accept dog’s with bad separation anxiety because it’s too disruptive to the other dogs and to the handlers.

How do you feed all the dogs?

To keep everyone safe the dogs are all separated during feeding times.  We use stainless steel bowls which are washed and disinfected after each dog has finished eating.

Do I provide my dog’s food?

Yes as this helps to prevent upset tummies. We carry a full line of Orijen, Acana and Go! brands of dog food so can provide the food if you prefer and add the cost of the bag to your bill.

My dog is a picky eater. What if he/she won’t eat?

Some dog’s require a little extra TLC at feeding time. We recommend sending something extra nummy that we can add to their food. Canned dog food, tuna or salmon usually does the trick!! The liver sprinkles we carry at our Vancouver daycare’s boutique also work wonders for most dogs.

What happens if my dog runs out of food?

We carry a full line of Orijen, Acana and Go! brands of dog food so will provide a new bag for them and add the cost to your bill.

My dog requires medication. Are you able to administer medication?

Yes, we will follow your instructions explicitly and can administer oral or injectable medications, at no additional charge.

What’s the dog’s routine while boarding?

  • Dog’s routine while boarding
  • Rise and Shine
  • Play Time
  • Breaky Time Followed By Nap Time
  • Party Time – play, go for walks, cuddles, etc
  • Lunch time followed by a quick nap for dog’s that eat lunch
  • Party Time – play, go for walks, cuddles, etc.
  • Dinner Time!!!
  • Potty Time Apres Dinner
  • Evening Nap Time
  • Final Potty Break/Play Time Before Bed
  • Bed Time!!

My dog isn’t very social with other dogs, can they board with you?

Sorry but because of our free-range setting we don’t accept dog’s that display anti-social or aggressive behaviour. We recommend a more traditional kennel or having someone come and stay in your home for dog’s that prefer their own company.

My dog doesn’t get aggressive but is shy with new dogs and/or new people, can they board with you?

Yes. We go very slowly with shy dogs and let them adjust at their own pace. Most shy dog’s come out of their shells in time and we find they really benefit from interacting with other friendly dogs and our caring handlers.

May I send my dog’s favourite toys?

No because we don’t want your dog to get protective over their toys if other dogs go near them. We provide balls, rope toys, etc for dogs that share well.

What should I send with my dog when they board with you?

We have most everything your dog will need so please just send with them:

  • Enough food for the duration of their stay (plus a bit extra since they’ll be more active than usual while they are with us).
  • Medication and/or supplements.
  • A blanket or t-shirt that smells like home to help comfort your dog at night (if you think they’ll need it). Please note we have plenty of blankets/mats for dog’s that don’t need their own

Will my dog need a bath before they go home?

Because the dogs spend a great deal of time outside playing, yes most dogs could use a nice bubble bath before heading home. Please see our boarding page for details about our bathing services and then let us know at the time of booking if you’d like to schedule a bath for your dog.

What happens if my dog needs to see a veterinarian while they are boarding?

If for any reason your dog needs to be seen by a veterinarian we will try to reach you to let you know and will take them to our veterinarian clinic in Squamish or if necessary to one of the 24 hour emergency clinics in Vancouver.  As long as we can reach you we will keep you updated on how your dog is doing.

I live in Metro Vancouver but want to board my dog with you at your Squamish Retreat. What’s the easiest way to get them to you?

For a small fee we have a shuttle service which runs between our Vancouver and Squamish locations on a Monday to Friday basis to safely transport your dog to/from Vancouver/Squamish at the beginning/end of their stay. Alternatively, you can always drive them directly to our Squamish Retreat if you prefer.

FAQ’s – Walking Services

How are the dog’s transported to/from their walks?

All our vans have been converted to safely and comfortably transport the dogs. Each vehicle is fully ventilated and are equipped with a/c, heaters, tinted windows, water bowls and tethers to ensure the dog’s stay comfortable no matter what the weather.

How many dog’s per group?

Depending on the destination and the dynamics of the dogs in each group we walk 6 to 8 dogs per group.

How long will my dog be walked for?

Depending on the service you signed up for your dog will be walked for 1 or 2 hours.

How long will my dog be out of the house for?

Including transportation time and walk time your dog will be out of the house for approximately 2 to 4 hours depending on what length of walk you signed up for, number of dogs in the group, weather, traffic and where the walk takes place.

My dog isn’t trained to be walked off leash. Are they still eligible for the group walks?

With the exception of our mountain hikes, yes we can accommodate on-leash dogs.  To be eligible for our mountain hikes your dog must have good off-leash skills.

My dog pulls on leash. Do I need to provide a harness or head-halter?

Yes if your dog pulls on leash they will need a no pull harness or a head halter stop prevent our handlers from getting injured.

My dog is squirrel crazy. Can they be walked off leash?

Lots of dogs are crazy about squirrels so the answer depends on whether they can be called off easily or not. 

Do you use treats on the walks?

Yes we carry grain-free cheese flavoured treats to help reinforce good recall and good manners.

My dog isn’t very social with other dogs, can they join your walking groups?

Sorry but because the dogs are transported together in close quarters and because we can’t control who we run into on our walks we can’t walk dogs with aggression issues. 

Do you need a key to my house in order to pick up my dog?

Yes please.  We will ensure the safety of your home by re-setting alarm systems and locking your door before we head out with your dog.  Our client keys are kept secure in a lock box and only your dog’s name is listed on your house key.