Shipping policy
Shipping and Delivery Policy for Ruff Stuff Online Store
At Ruff Stuff, we're committed to providing efficient and reliable shipping services to our valued customers. This Shipping and Delivery Policy outlines the details of our delivery options, areas we serve, and estimated delivery times.
Delivery Areas
We currently offer delivery services exclusively to Squamish and specific areas within Vancouver. Please verify your shipping address during checkout to ensure it falls within our delivery zone. If you are unsure whether we deliver to your area, feel free to contact our customer support team at info@ruffstuff.ca or +1 (604)-733-6483.
Shipping Options and Fees
Please note, shipping is currently not available for our online store. We do offer delivery services exclusively to Squamish and specific areas within Vancouver.
Estimated Delivery Times
Our goal is to process and deliver your order as quickly as possible, typically within 1-3 business days. Estimated delivery times are:
- Squamish: 1-2 business days
- Vancouver: 2-4 business days
Please note that these delivery timeframes are estimates and may vary based on factors such as order volume, weather conditions, and courier delays.
Delivery Issues
If you experience any problems with your delivery, such as a missing or damaged package, please contact our customer support team immediately at info@ruffstuff.ca. We will work diligently to resolve the issue and ensure your satisfaction.
By placing an order with Ruff Stuff Online Store, you agree to the terms outlined in this Shipping and Delivery Policy. If you have any questions or concerns, please do not hesitate to contact us.